cancel
Showing results for 
Search instead for 
Did you mean: 

Tracking number not working

Zach
Level 1: Joiner
  • 10 Posts
  • 5 Topics
  • 0 Solutions
Registered:
I placed an order about 2pm for delivery tomorrow for 10:30am, I haven’t received any confirmation emails but in my O2 under recent orders I can see it there as completed and there is a tracking number. But UKMail website doesn’t recognise the number. I’m just a bit worried having read sooooooooooooo many posts about problems with delivery, I’m kinda regretting it now!
Message 1 of 7
1,638 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Zach 

It will be too early to track it until the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,633 Views

Zach
Level 1: Joiner
  • 10 Posts
  • 5 Topics
  • 0 Solutions
Registered:
But surely there must be some sort of confirmation that it will be delivered tomorrow?
Message 3 of 7
1,630 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
There will be in the morning.
The dispatch email you have received confirms it's dispatched from O2 to the courier and you'll get a delivery time slot in the morning.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
1,628 Views

Zach
Level 1: Joiner
  • 10 Posts
  • 5 Topics
  • 0 Solutions
Registered:
I haven’t received any emails though
Message 5 of 7
1,624 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You wouldn't have a tracking number if it hadn't been dispatched.
Have you checked your spam?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
1,620 Views

Anonymous
Not applicable
You must have accepted the t&c though for the order to progress
Message 7 of 7
1,567 Views