Solved: Tracking My Order

Anonymous · ‎05-09-2017

So I ordered a pay monthly phone on Saturday to be delivered yesterday but it wasn't though I also didn't receive an email saying it had been dispatched. I can't find the tracking page on My O2 page so would it be easier to pop into one of their shops with my tracking number?

Thanks in advance guys

MI5 · ‎05-09-2017

No stock I imagine.
You can't track it until you get the dispatch email, so give customer services a call to chase it up and get a status.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-09-2017

No stock I imagine.
You can't track it until you get the dispatch email, so give customer services a call to chase it up and get a status.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-09-2017

Definitely no stock. Hope you don't have too long to wait....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-09-2017

Wasn't an iPhone by any chance was it

Martin-O2 · ‎06-09-2017

Welcome to the community @Anonymous! Please keep us updated on your order

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎08-09-2017

Still no dispatch email or phone.

Cleoriff · ‎08-09-2017

@Anonymous wrote:
Still no dispatch email or phone.

Have you given customer service a call as suggested above? https://www.o2.co.uk/contactus

Veritas Numquam Perit

jonsie · ‎08-09-2017

I'm guessing still no stock but yes you do need to call customer service as advised.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎12-09-2017

Keep us posted on your situation @Anonymous!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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