Top up

[Caitlen]

I payed for a top up and it hasn’t done it,it has taken the money out of my bank 

[madasaf1sh]

@Caitlen 

It will be with your bank still, and will be pending o2 completing the transaction, o2 cant reverse this so you would be best speaking to your bank if it hasnt been reveresed in upto 14 days. 

And the best thing to do is speak to customer services tomorrow on 4445 and get them to try and have a look into why it failed.

[Enlli]

If you are on a rolling plan then that must be paid for via bank card. Anything else you top up will be used for extras outside of those included in the plan

https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions

[MI5]

@Caitlen 

You can switch to a big bundle in your MyO2 to use your credit to top up allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Terms for rolling plans here Pay As You Go: Introducing "Rolling Plans"