Tickets aren't transferring to o2 app from Ticketmaster

[Issue3]

My son bought two tickets to a Prodigy concert at the o2 Brixton Academy.  He received an email saying the tickets have to be in the o2 app for them to be scanned on entry however only one of the tickets has transferred successfully from Ticketmaster into the app.  Will they accept tickets scanned from Google Wallet instead?  Thank you

[Bambino]

@Issue3 This is a customer community. I don't think anyone here would have an answer for you, but if the email says they have to be in the O2 app I doubt they'd accept the ticket in Google Wallet. If only one ticket has transferred you might want to contact Ticketmaster to find out why or speak to O2: How to find help & contact O2: A Guide - O2 Community