Solved: Re: Things you've bought ??

Anonymous · ‎08-02-2015

On my latest bill I have payments for things I bought

29 Jan 15 £1.660
05 Feb 15 £1.660
06 Feb 15 £1.660

Can I have explanation what is this? Because I have never bought anything for sure.

Also how to complain about that to o2 servise because I can't find any email contact address. ??

Bambino · ‎08-02-2015

This is a customer to customer forum. You need to speak to Customer Service. You can call 202 from your mobile, or use the link below. There is no email address.

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎08-02-2015

This is a customer to customer forum. You need to speak to Customer Service. You can call 202 from your mobile, or use the link below. There is no email address.

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Anonymous · ‎08-02-2015

Sounds like 5 x mms messages to me which plus vat takes the cost to £2.00 (40p each)

Anonymous · ‎08-02-2015

I agree with piperdog123's call.

Take a look at this to see if you have sent any texts in the following formats. http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

MI5 · ‎08-02-2015

Looks like O2 Travel costs to me
£1.66 +Vat = £1.99 a day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-02-2015

To add ->

As said customer services should be your first call to clarify this. To answer your query their is a Complaint Link at the foot of the forum if you ever need it.

Anonymous · ‎08-02-2015

It can be a number of things...we are just guessing...but I'm with @MI5 on this one. That's a possibility. The other obvious one would be premium text. The charges are under things you bought, MMS comes under messages so it has to be an extra.

the item should have a description of what it is for.

jonsie · ‎08-02-2015

O2 Travel.....have you been overseas in Europe...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎08-02-2015

Definitely O2 Travel. Those charges show on my bill when I have been to Spain

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