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Level 1: Joiner
Posts: 3
Registered: ‎21-08-2018

Text messages not coming through.

So I am not receiving text messages that people send me, I receive some but not all and I know that they have sent them because they show me them. U have tried resetting the network settings, I've reset my phone and I know the issue can't be my phone as I've used the same SIM card in 2 phones and the same problem accrued with both phones.
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Posts: 86,461
Topics: 729
Registered: ‎14-01-2013

Re: Text messages not coming through.

Hi @Tamara

It sounds as if you need a new sim. Pop into any O2 store and they will give you a new one..

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎21-08-2018

Re: Text messages not coming through.

I'm on contract, will they still be able to replace the SIM?
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Text messages not coming through.

Try selecting Vodafone in network settings. After the error message reselect O2 and any stuck messages should come through.

You also need to check that none of your friends have been added to the reject list in message settings

Finally check your postcode for network problems in your area :: https://status.o2.co.uk/

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Posts: 86,461
Topics: 729
Registered: ‎14-01-2013

Re: Text messages not coming through.


@Tamara wrote:
I'm on contract, will they still be able to replace the SIM?

Yes they will @Tamara.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Text messages not coming through.

Hi @Tamara, once you get a chance to try what @Cleoriff and @jonsie suggested, it'd be great if you could let us know if it sorts the issue or if you need any further help slight smile

 

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Level 1: Joiner
Posts: 3
Registered: ‎21-08-2018

Re: Text messages not coming through.

02 said there is no problem with my SIM and their seems to be no problem with my network
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Posts: 86,461
Topics: 729
Registered: ‎14-01-2013

Re: Text messages not coming through.


@Tamara wrote:
02 said there is no problem with my SIM and their seems to be no problem with my network

O2 would have absolutely NO idea if there was a problem with your sim @Tamara

You are the one who uses it not them. They also should replace it without question.

Have you been instore to ask for a new one?

*The Game Is On*

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