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Tablet arrived before concluding a phone call

Harry2789
Level 1: Joiner
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So I was called on the 4th of November and spoke to a member of 02 about offered upgrades. I was asking about some new phones such as the S21 and was offered a deal including the A7 tablet lite. My phone had died mid-call and I didn't have the chance to charge it again until a day later, I didn't end up going through with any of the deals yet and now on 12th November, said tablet has arrived at my house. 

I've looked online about the returns policy and online help, but I can't find any numbers or links for online help to sort this out. 

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TallTrees
Level 43: Bright Spark
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Registered:

Hi there @Harry2789 

Welcome to the o2 Community Forum

There is a guide about returns here:

RETURNING A DEVICE
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Also if you do need to contact O2 Customer Services

they are available on Social Media if this is of interest:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

 

 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 43: Bright Spark
  • 8284 Posts
  • 77 Topics
  • 203 Solutions
Registered:

Hi there @Harry2789 

Welcome to the o2 Community Forum

There is a guide about returns here:

RETURNING A DEVICE
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Also if you do need to contact O2 Customer Services

they are available on Social Media if this is of interest:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

 

 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 2
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