Suspected top up missing.

[15TopUpMissing]

Hello I've top up my phone balance in amount of £15 to renew my tarrif but once I've downloaded your app the £15 is gone and I'm back to the amount before top up. Could you check that for me please because I don't belive I've spent £15 in one minute by downloading it.

               Thx

[pgn · Accepted solution]

@15TopUpMissing Your top up is exchanged for allowances:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles