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Suspected Spam Call - for the past 2 days

Curlycurls93
Level 1: Joiner
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Has anyone else had a call from an O2 staff member offering a 40% discount due to their drop in customers because of COVID-19?  They sent me text messages which looked a little like this and was sent from "O2 UK":

"*Security Warning*

The one-time code you requested will arrive shortly.  If someone's calling you and asking for the code, please end the call because they do not work for O2.  If you suspect fraud call us on 202 so we can protect your account."

Second Text:

"*Be alert to fraud* NEVER share this code, including with O2 Staff.  Help us protect your O2 Account.  To retrieve your O2 Account enter code: ****."

The person at the other end of the phone asked for the code provided to me so they could give me the discount.  I didn't give the person who called any codes or details, and told them I would get in touch with O2 if I wanted a 40% discount on my bill.  However what I cannot understand is if this is fraud or a scam how have they managed to impersonate O2 and send the texts from O2 UK.  Wondering if even O2 can shed any light on this, or if anyone has experienced this too.

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MI5
Level 94: Supreme
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@Curlycurls93 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127059 Posts
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  • 21920 Solutions
Registered:

@Curlycurls93 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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MI5
Level 94: Supreme
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@Curlycurls93 wrote:

However what I cannot understand is if this is fraud or a scam how have they managed to impersonate O2 and send the texts from O2 UK.  Wondering if even O2 can shed any light on this, or if anyone has experienced this too.


To answer this part, they enter your email address into MyO2 and then hit password reset which automatically generates a genuine code which is sent to your phone.

The code should only ever be entered into a website yourself if you have requested one.

Never in any other circumstances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
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gmarkj
Level 59: Quartermaster
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@Curlycurls93 wrote:

However what I cannot understand is if this is fraud or a scam how have they managed to impersonate O2 and send the texts from O2 UK.  Wondering if even O2 can shed any light on this, or if anyone has experienced this too.


They are not o2.

Number spoofing (calling from 1 number while pretending to be another) is relatively easy given the correct software and a lack of morals.

What they are trying to do is gain access to your account @Curlycurls93.

Once they have this they can order a new phone, to be delivered to their address, which they can then sell on for cash.

You are then stuck with the bill...

Well done for not falling for this!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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