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Level 1: Joiner
Posts: 1
Registered: ‎18-01-2019
Accepted Solution

Subscription issues

Hi, I have just received a free msg stating the following " Reminder you are subscribed to games network for £4.50 per 1 week from Noatel until you text STOP to 64055, Help No. 02078552665", I'm worried that they will charge me either way. I typed the no. into Google and it comes up scam. Pls can you help me? Thank you.

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Registered: ‎13-08-2008

Re: Subscription issues

@Maggoo1980 Look here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

iPhone xs 256gb on 20gb tariff o2 open discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 87,089
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Registered: ‎04-04-2012

Re: Subscription issues

Hi @Maggoo1980 help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... here https://payforitsucks.co.uk/ and our petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 16,393
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Registered: ‎13-08-2008

Re: Subscription issues

@Martin-O2 yet another one of these I hope you can feed back the negative effect this is having and the petition thread 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 12: Nimble
Posts: 120
Registered: ‎30-03-2018

Re: Subscription issues

@Maggoo1980

 

Games Network is a 'Payforit' scam operated by a company called Noatel and using shortcode 64055.

 

These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.

 O2 appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.

 

Sending a STOP ALL text to 64055 should stop further charges. You can then call them on 02078552665 to insist on a FULL refund.

 

'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. O2 make no check that you have consented to these charges. You can ask O2 to place a ‘charge to bill’ bar on your account, which will protect you from further ‘Payforit’ scams. However, be aware that his is a blunt instrument and will also stop other third party charges such as donating to charity and voting in TV competitions

 

You need to be aware that O2  leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 

 

I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and O2 should be doing more to assist affected customers and to protect them from these scams.

 

Paul

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation