Student Discount

[Anonymous]

Hello, can someone please tell me how to receive 20% off on my O2 Pay Monthly bill, as I am a student? I tried twice using the o2.co.uk/studentoffer method, but after a few days of texting 61202 I received a text from 80202 saying the code had been applied too many times over the last six months. I then contacted Live Chat where she insisted the website and the O2 Terms and Conditions were completely wrong and that I should text OPEN to 2020. However, some research has told me O2 Open will only offer me 15% off...

[MI5]

See help here mate http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

[Chattymuch · Accepted solution]

Have you used it on an o2 contract before this one your trying to add it on to? Or have you let a friend or family member use the code? Usually means you've used it on a contract before so wont let you use it again

[Anonymous]

I upgraded just a few weeks ago, so I suppose technically I have started a new contract. I assumed the discount would be automatically applied to my upgrade, so I'm quite shocked that they won't even allow me to apply it. Is that in their terms and conditions?

[MI5]

It isn't automatic and you do need to reapply each time you upgrade.
You also have to do it within 28 days and yes, all in the T&C's.

All the details are in the link I gave you above.

[Anonymous]

Sorry, I think you misunderstood what I was saying. I had originally assumed it was automatic, but I know now you have to manually reapply it, but they won't let me. The people I've spoken to on Live Chat all deny the existence of the discount, pointing me towards O2 Open (which only gives me 15% off). The last one I spoke to eventually acknowledged the discount but told me I had to go instore to get it. Is there somewhere I can complain of them giving me completely inaccurate information? I'm going to go instore and try and get one of them to apply it.

[MI5]

How long since you took the upgrade?
Complaint is on this link http://www.o2.co.uk/contactus

[Cleoriff]

Complain here http://www.o2.co.uk/how-to-complain

Apologies I was seaching for the link and didn't realise you had posted @MI5

[Anonymous]

20 days.

[MI5]

Great, so you can still claim it.
To claim your student discount text your NEW code to 61202 from any mobile.
You will receive a confirmation text back that says you will be notified when your request is processed.