Struggling to redeem 6 month netflix voucher.

[Netflix1]

o2 instructions to redeem 6 month Netflix subscription does not seem to work. Can you help please. 

We have tried it a couple of times this evening and we keep getting an error message on Netflix landing page saying "Something went wrong". Do you want to set up a standard account? 

Please help!

[Cleoriff]

@Netflix1

There have been some problems claiming this promotion.

I will mention our community managers here and they will help you when they are back on from tomorrow (well later this morning)  @Martin-O2 @Marjo @EmilieT?

Best of luck and welcome to the forum

[jonsie]

Hopefully admin will tell us soon that this problem is sorted out once and for all.

[Cleoriff]

Probably when the promotion is finished @jonsie !

[Martin-O2]

Thanks for the tag @Cleoriff! 

@Netflix1 We can get this one sorted out for you. I'll need a few details so will drop you a private message so we can talk further. 

[Netflix1]

Hello O2 support. / Martin!

I gave you the data you wanted. You were going to investigate. After 2hrs no reply?

regards

Manan

[Cleoriff]

Hi @Netflix1

@Martin-O2is investigating this for numerous people. He will send you a private message when he has the information.

You will find the PM next to the envelope at the top of the page on the right hand side. 

[Netflix1]

Dear o2 customer support, 

This is now becoming really exasperating and frustrating. 

I was told by a private message from support team that problem has been sorted. Well it is not. 

I still get an error message saying "sorry, something went wrong". 

Please sort it out or give me a netflix subscription refund in cash! 

regards

One frustrated customer!! 

I am going to spread the word if this is not sorted one more time. 

[Cleoriff]

---

@Netflix1 wrote:

Dear o2 customer support, 

This is now becoming really exasperating and frustrating. 

I was told by a private message from support team that problem has been sorted. Well it is not. 

I still get an error message saying "sorry, something went wrong". 

Please sort it out or give me a netflix subscription refund in cash! 

regards

One frustrated customer!! 

I am going to spread the word if this is not sorted one more time. 

---

@Martin-O2@Marjo?

[Martin-O2]

Hey @Netflix1, just to clarify there was an issue with the Netflix offer that was affecting customers. This has now been resolved and the majority of people have now been able to redeem the offer successfully. There is a small number of people, you included that are still unable to redeem the offer. This indicates that the problem is different from the one that was recently fixed. 

I have your details and will now pass them on to the support team so they can take a look to see what's going on. I'll drop you a message with more detail and I will keep in contact until this is fixed for you.