Solved: Re: Stopping unwanted o2 texts

Anonymous · ‎06-01-2014

I have tried using 2220 to stop texts, it is so garbled that I can make no sense of it. I have just had a live chat with a GURU called Benji who wanted so much information that I had to say it would be easier to move to another supplier. He did not seem particularly concerned and terminated the chat.

Is there anyone out there who can point me in the right direction please

Anonymous · ‎06-01-2014

Hi Taff240

when speaking online it is essential that the advisor is as certain as they can be that they are talking to the account holder hence the checks. It is your personal data after all.

In relation to the texts, you can either reply with the word STOP although that may cost you money or go to your my o2 online and turn marketing texts off there or call o2 on 202 (contract) or 4445 (payg) and ask them to stop them.

Or if it is only the odd one then just delete them. You are not being charged for them so why waste time stressing out?

Be happy and stay safe.

Please let us know how you get on.

View solution in original post

Anonymous · ‎06-01-2014

Hi

I am pretty sure you can check your o2 text preferences in myo2 online.

Anonymous · ‎06-01-2014

I will have a look, thanks

Anonymous · ‎06-01-2014

You're welcome.

Let us know how you get on.

Anonymous · ‎06-01-2014

Can not find anything regarding 02 texts, have cancelled all other rubbish though

adamtemp64 · ‎06-01-2014

Which o2 texts are you getting and want to stop?

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Anonymous · ‎06-01-2014

Call O2 and ask for the texts to be turned off.

They should be able to do it for you.

Don't use live chat.

MI5 · ‎06-01-2014

General Marketing texts or from a specific application such as Priority etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎06-01-2014

O2 More can also need turning off separately.

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perksie · ‎06-01-2014

@Anonymous wrote:
I have just had a live chat with a GURU called Benji who wanted so much information that I had to say it would be easier to move to another supplier.

Would you prefer someone being able to make changes to your account with no security checks, not for me thank you.

Keep improving the checks O2!

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