Stop texts and emails

[Hersham-Girl]

Hi

Can someone please help me?  I am no longer with O2, I switched in August to another provider but I am still getting texts and emails from O2 as if I were still a customer of theirs.  I tried to unsubscribe from the email but it said they still need a way to contact me so wouldn’t let me unsubscribe.  Why do they need to contact me?  I am no longer a customer. 

[madasaf1sh · Accepted solution]

@Hersham-Girl 

They do have to keep some details for legal and regulatory purposes. 

But you should be able to unsubscribe from all marketing - call customer services on 0344 809 0202 or reply STOP to any of there messages. 

They legally have to stop if you tell them to.