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Stop texts and emails

Hersham-Girl
Level 1: Joiner
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Registered:

Hi

 

Can someone please help me?  I am no longer with O2, I switched in August to another provider but I am still getting texts and emails from O2 as if I were still a customer of theirs.  I tried to unsubscribe from the email but it said they still need a way to contact me so wouldn’t let me unsubscribe.  Why do they need to contact me?  I am no longer a customer. 

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madasaf1sh
Level 53: Renowned
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Registered:

@Hersham-Girl 

 

They do have to keep some details for legal and regulatory purposes. 


But you should be able to unsubscribe from all marketing - call customer services on 0344 809 0202 or reply STOP to any of there messages. 

They legally have to stop if you tell them to.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3412 Posts
  • 24 Topics
  • 740 Solutions
Registered:

@Hersham-Girl 

 

They do have to keep some details for legal and regulatory purposes. 


But you should be able to unsubscribe from all marketing - call customer services on 0344 809 0202 or reply STOP to any of there messages. 

They legally have to stop if you tell them to.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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