cancel
Showing results for 
Search instead for 
Did you mean: 

Stop texts and emails

Hersham-Girl
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

 

Can someone please help me?  I am no longer with O2, I switched in August to another provider but I am still getting texts and emails from O2 as if I were still a customer of theirs.  I tried to unsubscribe from the email but it said they still need a way to contact me so wouldn’t let me unsubscribe.  Why do they need to contact me?  I am no longer a customer. 

Message 1 of 2
1,064 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Hersham-Girl 

 

They do have to keep some details for legal and regulatory purposes. 


But you should be able to unsubscribe from all marketing - call customer services on 0344 809 0202 or reply STOP to any of there messages. 

They legally have to stop if you tell them to.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 2
1,059 Views
1 REPLY 1

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Hersham-Girl 

 

They do have to keep some details for legal and regulatory purposes. 


But you should be able to unsubscribe from all marketing - call customer services on 0344 809 0202 or reply STOP to any of there messages. 

They legally have to stop if you tell them to.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 2
1,060 Views