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1 ACCEPTED SOLUTION
Accepted Solutions
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Report it via this route https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
- 122826 Posts
- 826 Topics
- 7467 Solutions
Report it via this route https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
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You need to report it within 24 hours for liability protection https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
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Sounds like you may need to speak to the fraud department if you are saying someone used it. How did they just steal the sim? Did you not have a sim pin security number to protect it?
