on 10-12-2018 14:23
Solved! Go to Solution.
10-12-2018 14:27 - edited 10-12-2018 14:28
10-12-2018 14:27 - edited 10-12-2018 14:28
Report it via this route https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
Veritas Numquam Perit
10-12-2018 14:27 - edited 10-12-2018 14:28
10-12-2018 14:27 - edited 10-12-2018 14:28
Report it via this route https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
Veritas Numquam Perit
on 10-12-2018 14:27
You need to report it within 24 hours for liability protection https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
on 10-12-2018 16:29
on 10-12-2018 16:29
Sounds like you may need to speak to the fraud department if you are saying someone used it. How did they just steal the sim? Did you not have a sim pin security number to protect it?