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Level 1: Joiner
Posts: 1
Registered: ‎07-04-2017
Accepted Solution

Stolen sim

my sim card was stolen and I made a large online shopping
Posts: 97,128
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Registered: ‎14-01-2013

Re: Stolen sim

[ Edited ]

Hi @damianstelmach1

Report it via this route https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

 

The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.

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Registered: ‎04-04-2012

Re: Stolen sim

@damianstelmach1 

You need to report it within 24 hours for liability protection https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎04-01-2009

Re: Stolen sim

Sounds like you may need to speak to the fraud department if you are saying someone used it. How did they just steal the sim? Did you not have a sim pin security number to protect it?