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Level 1: Joiner
Posts: 1
Registered: ‎04-04-2017
Accepted Solution

Spam text 66299

I have just received text message from the above number, saying it will charge 4.50 per text for up to 3 texts per month. I don't want to send the stop reply in case it charges for that. How do I ensure that I don't get charged and is there a way to report the number and get it blocked?
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Posts: 89,984
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: Spam text 66299

@Jondawe 

Help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,984
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: Spam text 66299

[ Edited ]

Lots of good help here too https://payforitsucks.co.uk/ 

You also need to ask customer service to block all charge to mobile payments on your account but this shouldn't happen now without your knowledge as there is a 2 step verification in place to prevent anyone from being charged without their knowledge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 72,678
Topics: 556
Solutions: 3,453
Registered: ‎04-01-2009

Re: Spam text 66299

Which would seem to appear the 2-step has failed in this instance.

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Level 28: Ingenious
Posts: 4,259
Registered: ‎03-08-2018

Re: Spam text 66299

Hello @Jondawe
Very sorry to hear you have been contacted by the scum trying to steal your money.
Good advices given by community members. Follow these carefully. Contact customer services (not chat) and make sure as advised you bar direct charges to your phone also bar premium rate calls too, sure you don't want these either.
@payforitsucks has fantastic advice.
Make sure that these scum don't get any money of yours.
Best of luck and good wishes TallTrees


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Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: Spam text 66299

[ Edited ]

@Jondawe How are you getting on with this one?

 

Just to clarify, we do have several layers of verifications in place to help customers make sure they only subscribe to services they want to subscribe to (more info here). The PIN process has been implemented on our end and we make sure this is also implemented across the different partners that we allow to use the service. We are continuing to work on ensuring this requirement is fulfilled by all. In some cases we also see that customers disputes have started prior to the change being implemented, which explains why it would not have triggered the extra layers of verification.  

 

If you need any additional help at all, please come back and give us a shout Smiley Happy

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