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So... Er... Does this mean...

viridis
Level 56: Guvnor
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on ‎01-06-2018 13:37

on ‎01-06-2018 13:37

...O2 owe me 2 tablets?

I definitely purchased the S9s before July 11th.

 

Screenshot_20180601-132048.png

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MI5
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on ‎01-06-2018 13:40

on ‎01-06-2018 13:40

Yup slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎01-06-2018 13:41

on ‎01-06-2018 13:41

That's what I thought,
@Martin-O2 @Marjo can you get me the claim info please.
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MI5
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on ‎01-06-2018 13:46

on ‎01-06-2018 13:46

Looked at the T&C's and it does say 25gb + tariffs?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎01-06-2018 13:47

on ‎01-06-2018 13:47

You got link?
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viridis
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on ‎01-06-2018 13:52

on ‎01-06-2018 13:52

The only thing linked to 25gb I could find was the yearly upgrade. The flash banner says:

"Get a free Galaxy Tab A 10.1, worth £279
On all tariffs. And after 12 months on 25GB+ tariffs, your next phone upgrade is on us."
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MI5
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on ‎01-06-2018 14:01

on ‎01-06-2018 14:01

Yeah sorry, as you were. I mis-read it.

tab.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎01-06-2018 14:07

on ‎01-06-2018 14:07

Great offer and you definitely qualify. Happy days rofl

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎01-06-2018 14:11

on ‎01-06-2018 14:11

Hey @viridis let's check this for you - I'm going to drop you a PM to discuss in more detail!

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viridis
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on ‎01-06-2018 14:12

on ‎01-06-2018 14:12

That's super, thanks @Marjo
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