
on 14-05-2017 15:28
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on 14-05-2017 15:28
I've just received an unsolicited text out of the blue saying I've subscribed to a service called SnackGames for £2.99 per week. They invite you to send a 'stop' text to a number and list an 0330 premium rate number to call. The other contact details are obviously bogus too. What's worrying is that on checking my account, I have been charged 😞
On contacting O2 on-line chat, the fella was about as much use as a chocolate teapot and said it wasn't an O2 charge!
I don't want to get spanked for more (unknown) charges by responding to their text either.
Has anyone else had this and managed to resolve the issue OK?
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on 14-05-2017 15:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-05-2017 15:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-05-2017 15:47
Thanks, I'm pretty hacked off about this given it just seems to be total theft.
I'm going to go into an O2 store tomorrow and speak to a human face to face, but I appreciate your feedback, thanks.
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on 14-05-2017 15:54
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on 14-05-2017 15:54
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-05-2017 15:55
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on 14-05-2017 15:55
Some contact details here for them. Also an email address

on 14-05-2017 15:58
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on 14-05-2017 15:58
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on 14-05-2017 16:03
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on 14-05-2017 16:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 14-05-2017 17:00
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on 14-05-2017 17:00
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on 16-05-2017 12:50
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on 16-05-2017 12:50
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on 21-05-2017 16:48
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on 21-05-2017 16:48
@Curr946 wrote:
I disagree, @Anonymous O2 are acting as the billing agent, so "should" be held liable for errors / scams just like paypal and the banks etc.
It's a difficult one, hence OFCOM seemingly unable to do much under the current way they deal with this. I think the sticking point is that some ppl do willingly sign up to these services (no idea why tbqh), so they can't outright ban them.
I agree that if the networks were somehow held liable for the scams, that there'd be a solution put in place quick smart. Imo it should be much more difficult to set-up these premium rate 'services'. They should also be heavily regulated, and held to account under said regulation.
Unfortunately it would seem that the scumbags who set these up are making money, even if they're eventually fined due too shabby practices. Therein lies the root problem... £££

