Solved: Sim

Tasha1 · ‎27-08-2019

Hi I’d like to order a replacement sim I have lost my phone

gmarkj · ‎27-08-2019

Please see advice in the following link:
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
You need to report the phone lost so that the old sim is blocked and a new one sent out.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎27-08-2019

Please see advice in the following link:
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
You need to report the phone lost so that the old sim is blocked and a new one sent out.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Marjo · ‎28-08-2019

Welcome to our community @Tasha1 ! Sorry to hear that you have lost your phone. 😞

Good info above so please do follow that advice and don't hesitate to post again if you have any additional questions.

Cheers @gmarkj for the help!

O2