on 27-01-2022 17:55
Please can somebody help me ?
I went to my o2 shop on 25/01/22 at 12pm to upgrade my iPhone 8 Plus to an iPhone 13 pro max, obviously it has a different sim to mine so they put that in for me and off I went, as soon as I walked out of the shop my old phone service was no more. I got home and put the phones side by side and everything transferred over to the new one ! Only later did I notice that I wasn’t connected to the network, I went back to the shop the following day at 9am, they told me that they’d try a different sim and only told me then that it can take up to 24hrs to be up and running, needless to say I wasn’t impressed!! Later that afternoon I called the technical department, they looked at everything and said it was probably the phone at fault and that I should go back to the o2 shop. At the shop they removed the sim and tried it in a demonstrator, it didn’t work, they then put the demonstrator sim in mine, it worked , proving that there’s no fault with the new phone ! They assured me that I would be connected within the 24hrs!! So today 27/01/22 , 28 hrs after second sim went in, I returned to the store with still no connection!! The member of staff went onto a web chat and I’ve now got a 3rd sim in and been told to wait another 24hrs ! I’m at the end of my tether and extremely frustrated and angry, I’ve no confidence that anything is going to happen over night??
please, has anyone got any advice on what I should do?
many thanks
nicola
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on 27-01-2022 18:40
Just to let you know that you're not alone.
There's a known fault currently with sim activations. O2's advice is to keep rebooting your phone periodically until they resolve the issue.
on 27-01-2022 18:29
on 27-01-2022 18:40
Just to let you know that you're not alone.
There's a known fault currently with sim activations. O2's advice is to keep rebooting your phone periodically until they resolve the issue.
on 27-01-2022 18:56
on 27-01-2022 18:56
Thank you for replying, I’ve been rebooting for 2 1/2 days, arghh!! They denied that there was any fault , all they said was that if there was a problem then they’d know about it? I asked about this constant sim swapping and wasn’t I best to stick with the sim until it activates, they said that if it hadn’t activated in 24hrs then it’s not going to , is this correct to your knowledge?
on 27-01-2022 18:59
on 27-01-2022 18:59
Thank you, they’ve checked it in store twice, then the tech team checked, then the member off staff went onto an o2 webchat whilst I was there today and had her trying stuff, to eventually suggest a third sim !
thank you for your reply
on 27-01-2022 19:19
on 27-01-2022 19:19
@Nicnac1 wrote:Thank you for replying, I’ve been rebooting for 2 1/2 days, arghh!! They denied that there was any fault , all they said was that if there was a problem then they’d know about it? I asked about this constant sim swapping and wasn’t I best to stick with the sim until it activates, they said that if it hadn’t activated in 24hrs then it’s not going to , is this correct to your knowledge?
The bad news is that apart from not getting 5g, you could have continued to use your old sim.
That aside, there have been a lot of people with the same issue as you this week and some have now been sorted out, so hopefully it won't take much longer to fix yours.
I don't see why you keep on needing new sim either. I think that is just delaying the process.