on 25-08-2021 18:48
Sim swap now can’t make or receive calls. Swapped out the old sim with the new one and thought it was fine until I tried to make a call. Local network says everything’s fine and it’s only since I have done the sim swap
on 25-08-2021 19:11
Did you do this?
Guide: Sim Swap: a mini guide 2017 update
on 25-08-2021 19:15
on 25-08-2021 19:15
I called o2 and they sorted out the sim swap. The man at customer services explained what would happen to my old sim and that it would stop working today and to swap to my new sim, which I have done. Now I can’t make or receive any phone calls, including trying to contact o2 customer services again.
on 25-08-2021 19:17
on 25-08-2021 19:17
Try rebooting your phone.
If that doesn't work, you can use Skype to call O2 Guide: Coronavirus Community Help and Support
on 25-08-2021 19:18
on 25-08-2021 19:18
Rebooted still doesn’t work and don’t have Skype. Not happy with o2 as it is for being messed around god knows how many times let alone this.
on 25-08-2021 19:22
on 25-08-2021 19:22
You can download Skype to whichever device you are posting on here.
on 25-08-2021 21:37
Did your old sim stop working @Natalie13 ?