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Level 1: Joiner
Posts: 3
Registered: ‎21-04-2019

Sim activation problem

I recently bought a new phone that needed a nano sim. So I went to my local 02 shop to get it and the assistant did the swap process for me. Told me to wait 24 hours for activation.

4 days later, old sim was still active and no service on new phone. Tried to do the process myself by following 02 online instructions. Also did not work. Went back to 02, they gave me another new nano sim and told me again to wait 24 hours. That has come and gone and still nothing. I’m at a bit of a loss with this. No idea what the issue is. All other functions work fine on new phone only service is problem. I’ve tried rebooting both devices multiple times as well. Nothing seems to be working. 

 

Im on a payasyougo plan (which to be fair is ancient) and swapping from a wileyfox swift to a honour 8a if that’s any help. 

 

Thanks in in advance to everyone!

Posts: 86,018
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Sim activation problem

@Hexus13 all I can suggest is that you call customer services on 4445.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,160
Registered: ‎18-04-2018

Re: Sim activation problem

Hey @Hexus13, has there been any progress with your SIM since you last posted? If you're still having issues, I'd gladly check on my end if we can find out more slight smile

 

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Level 1: Joiner
Posts: 3
Registered: ‎21-04-2019

Re: Sim activation problem

If you could check it I would be so grateful!

I went to my 02 shop for a third time yesterday and it was the same all over again. I'm getting very frustrated by the whole thing. I don't know why this is causing such a problem.
Posts: 67,673
Topics: 663
Registered: ‎14-01-2013

Re: Sim activation problem

@EmilieT?

*The Game Is On*


Community Manager
Posts: 4,160
Registered: ‎18-04-2018

Re: Sim activation problem

[ Edited ]

@Hexus13 No problem! I'll send you a Private Message first to get a few more details, and we'll see what we can do from there slight smile

 

Thanks @Cleoriff for the mention!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets avaialble on Prioirty!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 3
Registered: ‎21-04-2019

Re: Sim activation problem

Just a quick update. Thanks to the kind @EmilieT  I finally got service on my new phone! Very happy and grateful for the swift resolution!

 

Thanks again to the board!

Posts: 67,673
Topics: 663
Registered: ‎14-01-2013

Re: Sim activation problem

Great news @Hexus13 

*The Game Is On*