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Level 1: Joiner
Posts: 4
Registered: ‎01-10-2019
Accepted Solution

Sim Card Number Change

I called up on Monday and had my number transferred from another SIM card to the SIM card that currently in my new phone. How long does this take ? And will this change on the “my number” section and on the my 02 app as well?
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Posts: 105,960
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: Sim Card Number Change

@Carlos99 

Your MyO2 will automatically change when the port takes place.

Did you get a text telling you when it will change?

If not, call again or complete online request https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎01-10-2019

Re: Sim Card Number Change

No i didn’t even after I called
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Posts: 105,960
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: Sim Card Number Change

You need to chase it up @Carlos99 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎01-10-2019

Re: Sim Card Number Change

How long should it take to switch the number over ?
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Posts: 105,960
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: Sim Card Number Change

Usually actioned the next day after request and changes the day after, so 48 hours, except the weekends when nothing happens.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎01-10-2019

Re: Sim Card Number Change

So it should be tomorrow then if I called on Monday
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Posts: 105,960
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: Sim Card Number Change

Yes, it should be but it may not have registered on the system if you didn't get a confirmation text.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)