Solved: Sim Card Number Change

Carlos99 · ‎01-10-2019

I called up on Monday and had my number transferred from another SIM card to the SIM card that currently in my new phone. How long does this take ? And will this change on the “my number” section and on the my 02 app as well?

MI5 · ‎01-10-2019

@Carlos99

Your MyO2 will automatically change when the port takes place.

Did you get a text telling you when it will change?

If not, call again or complete online request https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-10-2019

@Carlos99

Your MyO2 will automatically change when the port takes place.

Did you get a text telling you when it will change?

If not, call again or complete online request https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Carlos99 · ‎01-10-2019

No i didn’t even after I called

MI5 · ‎01-10-2019

You need to chase it up @Carlos99

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Carlos99 · ‎01-10-2019

How long should it take to switch the number over ?

MI5 · ‎01-10-2019

Usually actioned the next day after request and changes the day after, so 48 hours, except the weekends when nothing happens.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Carlos99 · ‎01-10-2019

So it should be tomorrow then if I called on Monday

MI5 · ‎01-10-2019

Yes, it should be but it may not have registered on the system if you didn't get a confirmation text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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