Sim Cancellation and now I am seeing a direct debit in my account

[Danman83]

I cancelled the O2 SIM card that was suppose to be sent to me a few days ago, as it was mistakenly sent by the company to another address.

I called customer service a few days ago and I was said that it was cancel and nothing was going to be charge to my account. Checking my bank account today I am seeing a direct debit for £4.99. can you please check if these needs to be refunded and effectively cancel the direct debit since I am not using any O2 services. 

The ticket number provided to me with the cancellation is [Removed]. My phone number is [Removed].

Finally can you please confirm when this has been solved 

Thanks, Daniel 

[MI5 · Accepted solution]

@Danman83 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Please also remove your number as the forum is public.