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Short Code

[ Edited ]

Please could you help me what are all the short codes on my bill ?could 02 tell me what they are for .many thanks

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Re: Short Code

@Moomoo see help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,246
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Registered: โ€Ž14-01-2013

Re: Short Code

Hi @Moomoo

What are premium texts and short codes?

Premium text services start with 5,6,7 or 8 and are usually a five or six digit number known as a short code. 

Short codes are used for services including entering TV competitions or downloading games or ringtones. You'll pay for the service through your mobile bill or from your Pay As You Go credit. 

Services that use premium texts and short codes include:

  • Sending messages to radio stations
  • Chat services
  • Accessing low cost calls to international numbers
  • Downloading games and ringtones to your mobile
  • Entering TV competitions 
  • Voting in TV reality shows
  • Charity donations

Premium text subscriptions

Some premium rate services run as a subscription. Premium services are not provided by O2, so if you want to query a service youโ€™ve been charged for youโ€™ll need to contact the sender directly. Most will automatically send a welcome text when you sign up, explaining how to cancel.

 

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

 

*The Game Is On*

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Re: Short Code

This isn't customer service. Call 202 and ask the adviser to explain the charges to you.

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Re: Short Code

Thankyou for your messages its helped me understand more about short codes will contact 02 as well ...thankyou linda ๐Ÿ™‚
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Re: Short Code

How do you find out which short codes are for chat services?
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Re: Short Code

You can check the numbers on http://psauthority.org.uk/ and it will give you a description of the services they offer.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)