Seriously fed up with O2

[Anonymous]

I spent all day Saturday trying to phone (via 202 on my O2 mobile), after being on hold for 40 minutes the call was dropped. Same thing happened today (Monday) but the call was dropped after 6 minutes.

I bought an LG Spirit phone on Saturday, no wall plug for charging. Went back to the O2 shop today, to be told LG don't supply the plugs and instead O2 sell them. LG claim they do supply them.

Okay, so who is LYING to me???

No email address to contact o2 on the web site, "Live Chat" busy all day Saturday and again today (Monday). This is customer service at its worse.

Anyone got a recommendation for a mobile phone network where they value their customers? I know Vodaphone are even worse, so forget them.

[viridis]

Bet they NEVER pulled an iphone charger tho......

[jonsie]

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@viridis wrote:
Bet they NEVER pulled an iphone charger tho......

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Special people though innit...

[Anonymous]

30 mins on hold for school on Saturday. Gave up. 10 mins today. Call answered, began to speak and disconnected. Called again, disconnected after 10 min on hold. On hold now for 25 mins. Wasn't thinking of leaving. I am now. Worst customer service ever, well since I last called them

[jonsie]

At the moment it seems easier to get through to god. ...although I believe he is on Three 

[viridis]

Surely Virgin ?

[jonsie]

No he wanted better worldwide coverage and roaming rates....

[carpets]

I',m fed up with them too.  Called them today and waited for about 15 mins to get update and pay some money off for my device tarriff

Paid the tarriff OK but got disconnected as soon as I asked them aboiut the network issue, funny that!!!

[blissgirl]

@jonsie

[blissgirl]

hope the OP got sorted out