Sent phone I didn’t ask for by O2 employees who appear to have used my bank details from my daughter

[Angrycustomer1]

I’ve been sent a phone and set up on a contract that I didn’t ask for using bank details used for my daughters account! This has been put through by O2 employees without my consent. Tried to call customer services and was cut off!!!!

[Cleoriff · Accepted solution]

@Angrycustomer1 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[pgn]

While you wait to get through to CS this morning, as advised by @Cleoriff above, @Angrycustomer1 - check your daughter's account has not been compromised. This will need calls to your daughter's bank or card service team, as well as to O2. 

If you think you’ve been the victim of fraud – whether that’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email – there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions
Change your account and online account passwords. NOT JUST O2's. ALL OF THEM!
Forward fraudulent texts to us for free on 7726 and we’ll look into them.
Contact Action Fraud on 0300 123 2040

https://www.actionfraud.police.uk/
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract with us using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.