Screen cracks

[blissgirl]

Hi all I had a little accedent with my note 4 phone i dropped it on a hard floor and the screen has now got little cracks init the phone still works ok can see what i'm doing but would like some help as to how to get it fixed?

[MI5 · Accepted solution]

You need to get it repaired at a Samsung approved repairer so that your warranty is preserved.
You can contact Samsung directly or try your local Carphone Warehouse for example.
However, it won't be cheap, so check if you have any insurance that will cover it, home, bank etc.
Meantime you can fit a screen protector which will help to prevent it getting any worse while you decide how to get it fixed.

[Cleoriff]

Hi @blissgirl  Well you need to get this repaired by a registered repairer?. If this was me I would send it back to Samsung...Unless someone can suggest anywhere else?

Edit...as MI5 says...:smileywink:

[Cleoriff]

Samsung helpline if you need it...

http://www.samsung.com/uk/support/servicelocation/

[blissgirl]

yeah but i'm not with o2 anymore i did go to vodaphone shop but they werent helpfull so went to a indepent shop and that seems cheaper than what VF said so will see

[Cleoriff]

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@blissgirl wrote:
yeah but i'm not with o2 anymore i did go to vodaphone shop but they werent helpfull so went to a indepent shop and that seems cheaper than what VF said so will see

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You don't need to be with O2 to go to Samsung repairers? If you go anywhere cheap you risk voiding your warranty @blissgirl 

[MI5]

No one mentioned O2?

[Anonymous]

Go straight to the manufacturers as you have a 2 year warranty & remember to include time & date stamped photos of the condition of the phone before you send IT in

[Bambino]

If you think you're saving yourself some money by not sending it to Samsung or a Samsung approved repairer, you're deluding yourself. It will void your warranty, and if not repaired properly you'll wind up with a very expensive doorstop.

[Anonymous]

@Anonymous

Warranty won't help on this. User error