on 28-12-2018 08:47
on 28-12-2018 09:43
There are threads upon threads of complaints regarding O2 Recycle and their disgusting business practices.
The majority of our members recommend CEX for recycling phones as they pay the best prices. Personally I have used O2 Recycle and received the amount I was quoted, with payment credited to my bank account, on receipt of my phone, the same day. But I was the exception not the rule. And I certainly wouldn't use them again.
Your suggestion of taking a photo of your phone both on and off before sending to O2 Recycle is a good one. But personally I wouldn't use O2 Recycle at all.
Hopefully your phone will be returned to you in the same condition as sent.
Good luck and welcome to the forum
on 28-12-2018 09:57
@ScreenburnO2 recycle are getting worse instead of better. At one time the reason was water damage, now they have changed and the excuse top of their list is screen burn or Led display issues.
Just make sure the IMEI number matches the one you sent off.
Then take it to CEX or Mazuma mobile
Secondly I think it has come to this... if using O2 recycle.
- Enclose a covering letter giving details of the phones condition and IMEI number
- Also include copies of pictures taken of the phone from every angle
- Make it clear that if you do not receive the price quoted, you want the same phone back in exactly the condition it was sent to them (refering to the pictures sent)
A real drag, but the only way to deal with these crooks!!
on 28-12-2018 14:33
They really are profiteering from phones sent in good faith by customers. Yes, undoubtedly there are many happy customers who receive the full amount but there are those who come on here to complain and no doubt there are those who have the same problem but don't post on here or who accept this recent fabrication of screen burn. Total joke of a company.
on 04-01-2019 12:21
Hi @Screenburn, as it's been a few days since you posted, I wanted to check how you're getting on with this - did you manage to get your phone back ok?
Check out some of the recent discussions:
→ What do you look for in a new phone? Let us know what your priorities are when picking a new device!
→ MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
→ Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
→ Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation!
If you'd like to take part, why not register?
on 11-01-2019 20:21
on 11-01-2019 20:32
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 14-01-2019 09:24
I just responded to another thread on this. They told me the same BS excuse "screen burn / icon damage" absolute rubbish. They revised my offer for my s8plus down from £200 to £44 told them no thanks and to send me my phone back. o2 are scamming people on this and they are mutliple complaints of this on various forums including this one. Do NOT us o2 recycle they will try scam you!!! And remember you have 48 hours in which to reject the offer - which I have. Makes me not want to be an o2 customer any longer. Very disapointed they use such cheap tactics ....!!!!!