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Scam

123davidguy
Level 1: Joiner
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I am being called five or six times a day from customer survey people they just won't stop also getting a credit card company asking me to verifie my new credit card a card I don't have they are asking for pin numbers and leaving voice mails. After all this my bills have been too much  for this month it's double due to being scammed by a remote gaming scam £22 of games utterly fed up I am going to have to change my mobile provider.

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MI5
Level 94: Supreme
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@123davidguy 

The bit O2 can help with is described here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

The credit card scam will have to be addressed to your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
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@123davidguy 

The bit O2 can help with is described here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

The credit card scam will have to be addressed to your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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Hi @123davidguy 

Follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

And here https://payforitsucks.co.uk/

 

Also contact customer services and ask them to place a Bar to all Direct Bill Debits on your account

Veritas Numquam Perit

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jonsie
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TallTrees
Level 49: Rootin' Tootin' 
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Hello @123davidguy 

 

Deeply sorry to hear your difficulties.  Good advice from the Community follow the advice carefully there is every chance that you can get your money refunded, don't lose heart, I know it is time consuming but pursue this until you get your money back.

Good Luck and best wishes TT



HAPPINESS IS BEE SHAPED

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