Scam?

ChrisEatonCJ
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Just received a text from 07385122105 saying "O2:Payment for your latest Bill could not be processed by your bank. Please update your payment information ...I suspect this to be a scam?

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MI5
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@ChrisEatonCJ @Mandiie 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Mandiie
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I have also had the same message but from a different number. Have been on hold for 45 minutes now to find out if its real or not as when I've logged on its not saying I have an outstanding balance.
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MI5
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@ChrisEatonCJ @Mandiie 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 12
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MI5
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@ChrisEatonCJ 

Please edit your post (options in top right) to remove the link and prevent others from clicking on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 12
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jonsie
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Never click a link in a text message.

In message settings you can choose to make any link inactive on Android

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ChrisEatonCJ
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jonsie
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@ChrisEatonCJ wrote:

It doesn't appear to give me the option to remove or edit HELP!!!


The mods will remove it  don't worry.

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MI5
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@ChrisEatonCJ 

If it hasn't timed out, click on options on your post then edit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 12
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ChrisEatonCJ
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Number now blocked and link removed. Thank you.
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MI5
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Well done and you're welcome :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 12
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