Scam

[123davidguy]

I am being called five or six times a day from customer survey people they just won't stop also getting a credit card company asking me to verifie my new credit card a card I don't have they are asking for pin numbers and leaving voice mails. After all this my bills have been too much  for this month it's double due to being scammed by a remote gaming scam £22 of games utterly fed up I am going to have to change my mobile provider.

[MI5 · Accepted solution]

@123davidguy 

The bit O2 can help with is described here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

The credit card scam will have to be addressed to your bank.

[Cleoriff]

Hi @123davidguy 

Follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And here https://payforitsucks.co.uk/

Also contact customer services and ask them to place a Bar to all Direct Bill Debits on your account

[jonsie]

Other help here

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

Change number help there also.

[TallTrees]

Hello @123davidguy 

Deeply sorry to hear your difficulties.  Good advice from the Community follow the advice carefully there is every chance that you can get your money refunded, don't lose heart, I know it is time consuming but pursue this until you get your money back.

Good Luck and best wishes TT