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Anonymous
Posts: 0
Accepted Solution

Scam

I have just been scammed on my mobile I stupidly pressed subscribe mistakenly and they have now taken £4.50 and more to unsubscribe is there anyway you can delete these charges the site was hairstyles from funforyou telephone No to unsubscribe is 64055.  There was no warning to say they would charge. Thanks for your help on this

Posts: 65,767
Topics: 658
Registered: ‎14-01-2013

Re: Scam

[ Edited ]

O2 wont refund you. Contact the company. Follow this advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

In the link there is a section on this company http://psauthority.org.uk/for-consumers/unexpected-phone-charge

*The Game Is On*


Posts: 85,043
Topics: 521
Solutions: 10,589
Registered: ‎04-04-2012

Re: Scam

Hi @Anonymous

O2 can't take any action for you unfortunately. You must do it yourself 

Help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

This is also a customer to customer forum so O2 won't even see your post on here, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: ‎06-11-2014

Re: Scam

Well, they might if you explain. But they have no obligation to
Current Phone: Sony Xperia XZ Premium
Posts: 65,068
Topics: 537
Solutions: 3,330
Registered: ‎04-01-2009

Re: Scam

All the info and number to call here :

Screenshot_20170608-154431.png

Anonymous
Posts: 0

Re: Scam

This happened to me to on 5th June.  I immediately texted STOP and contacted 02 who did nothing.  Said it would take 24hrs to show on my bill and that I must have subscribed.  It is now on my bill and I am £4.50 out of pocket, just for pressing a button online. Total scam, tricking you in to subscribing - appalling.  02 not interested as they get some of the profits.. 

Posts: 85,043
Topics: 521
Solutions: 10,589
Registered: ‎04-04-2012

Re: Scam


@Anonymous wrote:

02 not interested as they get some of the profits.. 


Do you really believe that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 9,645
Topics: 239
Kudos: 335
Solutions: 3
Registered: ‎11-01-2014

Re: Scam


@MI5 wrote:

@Anonymous wrote:

02 not interested as they get some of the profits.. 


Do you really believe that?


@MI5 I have exceeded my kudo limit ... otherwise I would have kudo'd you for the above ^  ^  ^ comment Smiley Wink

*possum si vollo* *per ardua ad astra*



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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: Scam

Hello @Anonymous, welcome to the community!

We are sorry to hear about your SCAM problems, we hope you can fix it soon! 

@MI5@jonsie@Curr946 and @Cleoriff thank you for all your advice heart

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