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SPEND CAP

STAMBRIDGELITE
Level 1: Joiner
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We have a nil spend cap and a relative has recently moved  from the UK to live in Spain.  He now  has a new international phone number.  We have tried ringing it and it is barred.

 

How do we get access to his number and how does this work with our billing?  

 

Thank you in advance for your help.

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MI5
Level 94: Supreme
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@STAMBRIDGELITE 

You need to contact O2 to remove your spend cap.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Help on spend caps here Guide: Spend caps on O2 

You would be better off with an international bolt on https://www.o2.co.uk/international/internationalhub

or by using WhatsApp over wifi to call them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
  • 122251 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@STAMBRIDGELITE 

You need to contact O2 to remove your spend cap.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Help on spend caps here Guide: Spend caps on O2 

You would be better off with an international bolt on https://www.o2.co.uk/international/internationalhub

or by using WhatsApp over wifi to call them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
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  • 18982 Solutions
Registered:

@STAMBRIDGELITE 

Standad rates without a bolt on here https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

 

Calls (per minute)£0.195 
SMS£0.06 
MMS£0.65
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
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STAMBRIDGELITE
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Thank you for your help MI5.  Much appreciated.

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MI5
  • 122251 Posts
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Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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