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SIM card is PUK locked

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Sarah55
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on ‎17-02-2023 20:29

on ‎17-02-2023 20:29

Samsung Galaxy Z Flip 4 did an up date and now I can't get in to it. It says "sim card is PUK locked" I have been on Myo2 and went through the unlock procedure and it sent me 2 texts...To the phone that is locked!  as a security check.  I can't view them obviously.  Can anyone help please....

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MI5
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on ‎17-02-2023 21:02

on ‎17-02-2023 21:02

@Sarah55 

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone 

or contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎17-02-2023 21:02

on ‎17-02-2023 21:02

@Sarah55 

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone 

or contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sarah55
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on ‎20-02-2023 21:36

on ‎20-02-2023 21:36

Hi, Thank you for the suggestions.  Unfortunately the link for unblock your phone didn't work, as this asks for your phone number so they can send you a text.  Which you can't answer because your phones sim is PUK locked.  I tried face book but didn't get a response.  Finally I phoned them.  I was one hold for over an hour.  When I did get through, I explained the situation and they gave me my PUK number over the phone.  My Phone is now working and all is well.

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