@Anonymous wrote:
I have received another email this evening, obviously from the same source. The scammers have removed the 24 hour call to action which will make it even more appealing to non-savvy recipients.
This is certainly not good @Anonymous
In my case I am (nearly) satisfied the message (which relates to an old PAYG account) is not a hoax as it was not offering me a refund or asking me to do anything specific. My concern was and is that the text includes a reference to the now defunct Lucy who, O2 us to believe, would not now be mentioned in proper, official communications from O2. It leaves just room enough for that niggling doubt. Given the current state of affairs about scam mail you'd think O2 would be extra careful to get the words right, or am I being too harsh on them? Here is the text (suitably edited and hyperlinks removed by me ).
Hello Mr Xxxxxxxx Yxxxxxxx
Your O2 bill for 07/02/15 is now ready. You can look at your bill here
To see your bill, you'll need the username and password you were given when you joined O2. If you've forgotten them, we can give you a reminder.
In total, your bill for this month comes to £nn.mm. We'll request this amount from your chosen account on, or just after, the date in your bill.
Is your bill more than you were expecting ? If so, here's a few reasons why this might be:
- You could have gone over the minutes, texts or data that's in your allowance.
- You could have called or sent texts to numbers that can't be taken from your allowance such as International, 0800, 0845 numbers or directory enquiries.
- You have used your phone for calls, text or data whilst abroad.
To view any charges outside your allowance click here.
If you have any questions, just ask Lucy. She's our online virtual agent. You can also find out more about what's included in your bill with an online demonstration.
Best regards
O2
This email is sent from Telefónica UK Limited. Registered office: 260 Bath Road,Slough, Berkshire, SL1 4DX. Registered number: 1743099. Please do not reply.
