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SCAM WARNING JAN 2015

Anonymous
Not applicable

Dear .............................

 

 

We are contacting you today with regard to the following device(s) which are linked to your O2 account and monthly mobile plan.

Mobile Number: .........................
Monthly Plan: O2 600 24 month £37.99 per month

In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which resulted in some of our customers paying the incorrect rate of VAT on some services.

Please confirm that the account holder information as displayed below is correct;
Account Holder: ......................
Date of Birth: ....................

We've recalculated your bills and can confirm that you're owed £62.50.
This amount will be credited to your account and will appear on your next bill

In order for the refund to be processed, we request that you click here and log into your O2 account to validate yourself as the account holder.

This procedure must be completed within 24 hours. Regards,
The O2 Team
Message 1 of 63
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62 REPLIES 62

Anonymous
Not applicable

When o2 send emails out monthly to let customers know their bill is ready, they SHOULD NOT in my opinion include the amount due in the email. Email is not a secure link. 

 

My contract was through CPW and I am not on refresh. My emails do not include the amount however another member here (@Gerry) advises refresh emails do. 

I no longer ever click on any link on an email. If I get an email I then go to my Web browser and access my account that way. Never on a link.

Message 51 of 63
1,088 Views

Anonymous
Not applicable

@Anonymous wrote:
When o2 send emails out monthly to let customers know their bill is ready, they DO NOT include the amount due in the email.

I no longer ever click on any link on an email. If I get an email I then go to my Web browser and access my account that way. Never on a link.

@Anonymous The emails I get from O2 each month since taking out my refresh contract nearly a year ago contain both the airtime and phone contract amounts to be collected by Direct Debit.  Since these accord with the details I signed up for I am happy enough about that and I have no need to click on any of the links.  In any event I normally now use the My O2 app on my phone to check account matters rather than PC.

 

 

Message 52 of 63
1,086 Views

Anonymous
Not applicable
Is that a "refresh" thing @Gerry?

I will edit my post now as it would appear to contain incorrect guidance.
Message 53 of 63
1,082 Views

Anonymous
Not applicable

@Anonymous wrote:
@Is that a "refresh" thing @Anonymous?

I will edit my post now as it would appear to contain incorrect guidance.

I truly don't know @Anonymous  -  As I say it has been the case since I refreshed last year.  I cannot remember what happened before that.  I think I may just have got notfication that my new bill was available to view online. 

Message 54 of 63
1,078 Views

Anonymous
Not applicable

I have received another email this evening, obviously from the same source. The scammers have removed the 24 hour call to action which will make it even more appealing to non-savvy recipients.

 

-----

 

Dear xxxxxx

 

 

We are contacting you today with regard to the device(s) which are linked to your O2 account and monthly mobile plan.

In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which resulted in some of our customers paying the incorrect rate of VAT on some services.

We've recalculated your bills and can confirm that you're owed £46.16.
This amount will be credited to your account and will appear on your next bill

Please confirm that the account holder information as displayed below is correct;
Name: xxxxx
Mobile Number: xxxxx
Monthly Plan: O2 Refresh ultd 24M 8GB 4G £28.00 per month
Date of Birth: xxxxx

In order for the refund to be processed, we request that you click here and log into your O2 account to validate yourself as the account holder.

Regards,
The O2 Team

 

-----

Message 55 of 63
1,034 Views

Anonymous
Not applicable

@Anonymous wrote:

I have received another email this evening, obviously from the same source. The scammers have removed the 24 hour call to action which will make it even more appealing to non-savvy recipients.

 

 


This is certainly not good @Anonymous 

 

In my case I am (nearly) satisfied the message (which relates to an old PAYG account) is not a hoax as it was not offering me a refund or asking me to do anything specific.  My concern was and is that the text includes a reference to the now defunct Lucy who, O2 us to believe, would not now be mentioned in proper, official communications from O2.  It leaves just room enough for that niggling doubt.  Given the current state of affairs about scam mail you'd think O2 would be extra careful to get the words right, or am I being too harsh on them?  Here is the text (suitably edited and hyperlinks removed by me ).   

 

 

Hello Mr Xxxxxxxx Yxxxxxxx

Your O2 bill for 07/02/15 is now ready. You can look at your bill here

To see your bill, you'll need the username and password you were given when you joined O2. If you've forgotten them, we can give you a reminder.

In total, your bill for this month comes to £nn.mm. We'll request this amount from your chosen account on, or just after, the date in your bill.

Is your bill more than you were expecting ? If so, here's a few reasons why this might be:

  • You could have gone over the minutes, texts or data that's in your allowance.
  • You could have called or sent texts to numbers that can't be taken from your allowance such as International, 0800, 0845 numbers or directory enquiries.
  • You have used your phone for calls, text or data whilst abroad.

To view any charges outside your allowance click here.

If you have any questions, just ask Lucy. She's our online virtual agent. You can also find out more about what's included in your bill with an online demonstration.

Best regards

O2

This email is sent from Telefónica UK Limited. Registered office: 260 Bath Road,Slough, Berkshire, SL1 4DX. Registered number: 1743099. Please do not reply.

Message 56 of 63
1,027 Views

Anonymous
Not applicable
Hello again everyone.

I have had a further conversation with the Directors Office today regarding the phishing emails.

In essence o2 are claiming that the ICO were notified some time before the press interest was shown. It was part of their standard process (The Register claimed to have phoned the ICO to be told that they had not been alerted. ........).

In relation to the myo2 data that a member on here mentioned, they said that the fact the page was a replica of o2's official page didn't confirm the data came from o2. They felt the page was mocked up by the scammers with information (wherever it came from) inserted.

In relation to partner sharing of data, they said that partners only hold limited information and certainly not all the information that other members are reporting on here. They were clear that the partners are only given the limited info they need to provide services and would not have puk codes for example.

We agreed to disagree on the outcome of this conversation. I continue to feel the breach is from o2 and that there are rumblings beneath the waves.

I also expressed concern that o2 are silent on this. He said o2 are not silent and that they are responding to individual concerns. I explained I felt that many out there might be affected as o2 are silent. He said the info is on the website. O2 have no plans to communicate with customers.

Nice to know we give our data and hard earned cash to a company that cares about us eh? ??
Message 57 of 63
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Cleoriff
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Registered:

I said my piece on the other thread....:smileywink:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Suspect-vat-refund-email/m-p/849015/highlight/tr...

Veritas Numquam Perit

Girl in a jacket
Message 58 of 63
982 Views

jonsie
Level 94: Supreme
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Registered:

They are just hoping that all this goes quietly away with their continual denials that the information was a direct leak from O2. I'm surprised that the press and media aren't involved yet.

Message 59 of 63
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Anonymous
Not applicable
You and me both especially after The Register broke the story.
Message 60 of 63
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