Hi
Can O2 please help.
I ordered a £10 Amazon voucher on 6 January and still nothing has arrived. I did an online chat 2 weeks later and they said to phone the call centre.
I phone the call centre on the 24th January and they said there was nothing they can do. They said wait another week and then call. When I asked what they would do, they said they could make a note on the system.
I asked her to log a complaint, she refused.
O2 seem to want to offer rewards, but then mess up the service to get them to us. It is disgusting. I have delayed buying something so I can use my voucher. Seems I have wasted my time with O2 - no one cares, there is no one to talk to who knows. There should be a separate email for Rewards.
Can someone help please!?
Thanks
