Returns

[JSH2644]

Hi all,
I've just returned a ipad as I no longer want it. However, I've just came back from the post office and realised I somehow forgot to include the return form, the sim card and the proof of purchase. I'm just wondering what I should do. I've tried to contact O2 but I still haven't received any help.

Thanks,
Jamie

[MI5 · Accepted solution]

@JSH2644 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.