Returning old phone

Bish · ‎17-12-2020

I posted my old phone back to o2 8 days ago as they offered to pay for it but haven't heard anything back. Has anyone done this or knows what the time process is?? Thanks

MI5 · ‎17-12-2020

It's taking a while at the moment @Bish

Gonna need to give it 10 working days at least.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bish · ‎17-12-2020

Ok thanks, just thought they might have let me know that they have received it.

MI5 · ‎17-12-2020

They will at some point @Bish

Have you checked your tracking details?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎18-12-2020

Hey there @Bish welcome to our community and hope everything goes well with your phone return. Do keep us posted on how it goes?

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