cancel
Showing results for 
Search instead for 
Did you mean: 

Returning a fraudulent phone

Jayne_Fonder3
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Last November I reported an apple fraud case to o2 for which I received a letter from o2 removing my name from the account and sorting out my credit check file. Now almost 4 months later I still have the phone in my possession. I have sent 2 emails and called customer service simply asking how to return the phone safely back to o2 but I have got no response. I can't throw it in the trash and I cannot keep it. Can someone advice me on what to do. I already got a new phone so I do not want keep this 

Message 1 of 7
1,622 Views
6 REPLIES 6

madasaf1sh
Level 77: Grand Master
  • 11603 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Jayne_Fonder3 


Let me tag @O2Lisa  who might be able to help you with this.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 7
1,619 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Thanks for the tag @madasaf1sh.

@Jayne_Fonder3 I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 3 of 7
1,605 Views

Tino98
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have 4 phones from o2 that i have been trying to return but everytime i try to call i dont get a proper resolution. Could you help me? 

Message 4 of 7
1,482 Views

MI5
Level 94: Supreme
  • 149530 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

@O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
1,476 Views

O2Lisa
Former Staff
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning all, thanks for the tag @MI5.

@Tino98 I'll message you privately and get this sorted for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 6 of 7
1,459 Views

Tino98
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Is it possible to get help on this still? 

Message 7 of 7
1,322 Views