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Returning a fraudulent phone

Jayne_Fonder3
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Last November I reported an apple fraud case to o2 for which I received a letter from o2 removing my name from the account and sorting out my credit check file. Now almost 4 months later I still have the phone in my possession. I have sent 2 emails and called customer service simply asking how to return the phone safely back to o2 but I have got no response. I can't throw it in the trash and I cannot keep it. Can someone advice me on what to do. I already got a new phone so I do not want keep this 

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madasaf1sh
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@Jayne_Fonder3 


Let me tag @O2Lisa  who might be able to help you with this.. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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O2Lisa
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Thanks for the tag @madasaf1sh.

@Jayne_Fonder3 I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Tino98
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I have 4 phones from o2 that i have been trying to return but everytime i try to call i dont get a proper resolution. Could you help me? 

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MI5
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@O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Lisa
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Morning all, thanks for the tag @MI5.

@Tino98 I'll message you privately and get this sorted for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Tino98
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Is it possible to get help on this still? 

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