Solved: Return Refund

Tony1212 · ‎17-11-2020

Hello all,

I bought a PAYG Phone on the 06/11/2020 and after a few days I decided to return it under the 14 day returns policy. I sent it off in the returns envelope on 13/11/2020 and the royal mail tracking shows it was recieved on 14/11/2020. I haven't heard anything since then, anyone else have any issues with returns?

Thanks

MI5 · ‎17-11-2020

@Tony1212

It's too early to hear anything back yet.

Expect around 10 working days for a rely back from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-11-2020

@Tony1212

It's too early to hear anything back yet.

Expect around 10 working days for a rely back from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tony1212 · ‎17-11-2020

Really?... Wow

This won't effect the 14 day return will it?

Cheers

MI5 · ‎17-11-2020

@Tony1212

No, not at all.

It's just that O2 take ages to process returns.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tony1212 · ‎17-11-2020

I could imagine with COVID it might take longer, So i'l get my refund eventually?

MI5 · ‎17-11-2020

@Tony1212

Yes, it's possible it could take longer these days, but you'll be refunded once the return is processed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tony1212 · ‎17-11-2020

Alrighty,

Thank you

MI5 · ‎17-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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