Return Refund

[Tony1212]

Hello all,

I bought a PAYG Phone on the 06/11/2020 and after a few days I decided to return it under the 14 day returns policy. I sent it off in the returns envelope on 13/11/2020 and the royal mail tracking shows it was recieved on 14/11/2020. I haven't heard anything since then, anyone else have any issues with returns?

Thanks

[MI5 · Accepted solution]

@Tony1212 

It's too early to hear anything back yet.

Expect around 10 working days for a rely back from O2.

[Tony1212]

Really?... Wow

This won't effect the 14 day return will it?

Cheers

[MI5]

@Tony1212 

No, not at all.

It's just that O2 take ages to process returns.

[Tony1212]

I could imagine with COVID it might take longer, So i'l get my refund eventually?

[MI5]

@Tony1212 

Yes, it's possible it could take longer these days, but you'll be refunded once the return is processed.

[Tony1212]

Alrighty,

Thank you

[MI5]

You're welcome