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Retrieving deleted text messages

Am6
Level 1: Joiner
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I accidentally deleted an entire text message conversation 2 weeks ago and would like to know which is the best O2 contact number regarding retrieving the deleted texts. I don’t know if I should speak to customers services or another department. Any feedback would be helpful. Thanks
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MI5
Level 94: Supreme
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@Am6 

O2 do not store your messages.

Unless you had a backup, they are gone forever, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151774 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Am6 

O2 do not store your messages.

Unless you had a backup, they are gone forever, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Marjo
Former Staff
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Sorry to hear about your lost text messages @Am6 😢

Do let us know if you have any further questions about this or anything else anytime.

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