Resolve my credit file

[Chika]

I need my credit file to be resolved as i have paid off the outstanding debts for a year now and sent mails to creditfilereferrals@o2.com concerning this issue but i am yet to receive the reply or resolved problem.

Thank you

[Bambino]

@Chika This is not O2. This is a community forum. Please contact customer service. https://www.o2.co.uk/contactus

[Anonymous]

@Marjo @EmilieT can you help? Also this is a customer forum not O2

[Cleoriff]

Hi @Chika

Unfortunately they are only contactable by email but they do have an address here

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

However as this has been going on for over a year I will tag our community managers into the post to see if they can help

@Marjo@Martin-O2?

[Chika]

Thank you very much. I will post a letter, with a crossed finger that it will be replied. Since email that goes faster is yet to be answered

[Anonymous]

@Chika Good luck & welcome to the forum 

[Martin-O2 · Accepted solution]

Thanks everyone for jumping in on this one. 

@Chika Please keep us updated on this one and let me know if you have further difficulties getting hold of the credit referrals team. 

[Chika]

I will do that. Thanks very much, i resend an email 8 hours ago and i still havent received any reply. Sent a post and i hope it will be answered. I wonder why there is no telephone contact for that.

[Martin-O2]

Please keep us updated @Chika! 

[Chika]

Thanks @Martin