Reset Disney + link

[Ruby297]

I have recently joined o2 and had 6months of Disney plus as part of my bundle.

I have now gone to set up my new Disney plus account and have accidentally submitted the wrong details that have now been set up as an account.

(Email used - Ruby.humphries@hotmail.co INSTEAD OF Ruby.humphries**Personal info**).

I would like to speak to someone about resetting this and getting a new link to set up a new account and cancelling the old one. I am unable to do so with Disney + and have already tried. 

Thank you 

[Cleoriff · Accepted solution]

@Ruby297 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.