Reporting suspicious activity

[2nick]

Hi, I had a call from a number yesterday that I don't recognise.  I noticed this morning that my phone sent a text after this number called - "I'm on my way."

I never sent this text.  All I can imagine is that an app on my phone has perhaps done this.

I tried to get through to someone at o2, but there isn't an option available to report this to them.  What I fear is, knowing how hackers and scam artists operate, I'm worried I might get a whopping great fine on my bill for texting that number or the phone faking a reply to that phone call or somesuch.

I'm just wondering what to do next and who to report this to.  For one, I want to make sure I don't end up getting billed for whatever went down which is why I want to inform someone at o2 that it wasn't me sending out texts.

Thanks

[pgn]

This is a customer forum so other than giving you links for CS and higher level complaints, there is little else we can do for you, except sympathise... 🙄

http://www.o2.co.uk/how-to-complain

[Cleoriff · Accepted solution]

Hi @2nick The best thing to do is follow the advice in this link

https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

You can report it via that route. Best of luck

[Anonymous]

@2nick You may have auto reply set to on in your phone which means if you don’t want to reply. It will send an automated message 

[2nick]

Thanks for all your help, I clicked on one of those links that sent me to an o2 live chat where they were able to investigate and sort this out for me.  They informed me I haven't been billed for the text and that I can get it refunded if it appears on my bill. 

Thanks!

[Cleoriff]

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@2nick wrote:

Thanks for all your help, I clicked on one of those links that sent me to an o2 live chat where they were able to investigate and sort this out for me.  They informed me I haven't been billed for the text and that I can get it refunded if it appears on my bill. 

Thanks!

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Excellent news @2nick Pleased you got it sorted

[Anonymous]

If you are using an Android phone it's advisable to run a Play Protect scan (Can be done through the app store) but also as a secondary measure to download and install temporarily something like Malwarebytes and allow it to scan your phone.

https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware (you don't need to buy it)

While restricting app installation to the Play Store doesn't guarantee you'll never get a malicious app installed it is somewhat safer than sideloading apk files yourself (if you don't know what I'm on about you've never done it)